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In Hospital Care
Currently we have contracts with Blount Memorial, Mercy Health Partners
and Jefferson Memorial Hospitals in the Knoxville area. If your
hospital has a contract with us, obtain an order for “Ostomy
Nurse  Consultation,” and then contact us as
soon as possible so we can coordinate teaching sessions with the patient
and their caregivers. We can also see patients who have had their ostomy prior to admission if they are having
problems. We will visit the patient and family in the hospital and teach
basic care of their ostomy as well as provide
written literature, contact information and how to get their supplies.
Our nurses can also be consulted for difficult wounds/fistula management.
Home Health/Hospice
While on home health, the agency must provide supplies for the patient’s ostomy even if the patient is being seen for a reason
other than their ostomy. For hospice patients,
this may not apply. Please call us. Insurance exceptions are Blue
Cross/Blue Shield and Blue Care (we can supply products
to these patients.) If unsure, call. If you are having problems with an ostomy patient we may be able to troubleshoot by
phone. If necessary, the patient can be seen in our clinic for a $25 fee,
which can be paid by the patient or your agency. An
appointment is necessary and we need to arrange for supplies if changes
are necessary. Prior to discharge please assist the patient in arranging
for supplies.
Pre-Op or Before Surgery
Our ostomy nurses will mark stoma site and
begin counseling with patient on basic care and what to expect life to be
like with an ostomy. This session is a free
service at The Pouch Place, Inc.
Skilled Care/Nursing Home
If the patient is “skilled” the facility is responsible for providing
supplies.
If there are problems with an ostomy patient
the nursing staff can call us and we can troubleshoot by phone. If
problems persist we can come to your facility for a fee. We need a
doctor’s order and approval from the Director of  Nursing which
may be faxed to us. Prior to discharging a patient home, it is a good
idea to assist the patient in arranging for supplies. If the patient is
not “skilled” and resides in a nursing home we can provide supplies just
like they are living at home provided we take their insurance.
Supplies
To arrange for supplies, go to the Forms page.
Print off the Enrollment Form. Complete this and send or fax this along
with a copy of the front and back of all their insurance cards to us. If
you do not have access to a computer, we can send or fax the required
forms and you can mail them back to us with a copy of the front and back
of the insurance cards. We accept Medicare, BC/BS, Humana,
Blue Care, Cigna
and most private insurances. We cannot ship supplies to a patient until
we have the required forms in hand. If you plan to purchase supplies and
not have us file insurance we will not need as much information.
Contact us for pricing. WE ARE NOT IN NETWORK WITH UNITED
HEALTH CARE OR AETNA.
Existing Patients: To order supplies, please
click here to send us your information automatically.
New Patients: Please click here to enroll and
our staff will contact you directly.
The Pouch Place stocks the following supplies:
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Ostomy Supplies
One and two piece pouching systems
Skin barrier products
Belts and accessories
Pediatric pouches
Deodorizers
Wound Care Supplies
Silver Products
Collagen Products
Compression Systems
Hydrocolloids/Foams
Alginates
Gels and wound fillers
Gauze, wraps, and tapes
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Urological Supplies
Foley catheters, night drain bags, and leg bags
Intermittent and external catheters
Cunningham Clamps
Miscellaneous Supplies
Hernia Support belts.
Adult diapers/belted briefs
We are always happy to special order non-stocked items.
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