The Pouch Place follows these privacy principles both online and offline in the collection, use, sharing and security of customer information. The Pouch Place :

  • Provides you Notice of our customer information practices.
  • Uses information Security safeguards.
  • Does not Share any of your information.
  • Commits to Comply with applicable privacy requirements.
  • Provides you with the means to Contact Us about privacy-related issues.

We value the relationship we have with our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices.

The Pouch Place Privacy Policy
The following Privacy Policy describes the information and privacy practices for The Pouch Place. When you provide us your personal information, you consent to the information practices described in this policy.

This Privacy Policy may not apply to Web sites that are accessible through The Pouch Place site. Our Web sites contain links to other sites operated by third parties, including but not limited to third-party sites that display The Pouch Place trademarks. We encourage you to read the privacy policies of those other sites to learn how they collect, use, share and secure your information.

To assist you with reading through our Privacy Policy, we have provided questions and answers below that you may find helpful in understanding our privacy practices:

Privacy Policy – Frequently Asked Questions:

What Information Does The Pouch Place Collect From Me?
We may collect personal information such as:

  • Your contact information (name, mailing address, phone number, e-mail address).
  • Your billing/shipping information (credit card number, shipping address).
  • Your personal preferences (product wish lists, hobbies, and likes or dislikes relating to the products we may offer).

When Does The Pouch Place Collect Information From Me?
While shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we request personal information when you:

  • Set up an account online
  • Purchase products or services
  • Schedule delivery or installation
  • Join a loyalty program
  • Participate in a sweepstakes, promotion or survey
  • Contact us with a question or concern
  • Participate in other activities with The Pouch Place

When submitting personal information through an online form, we will identify which fields are required in order to fulfill your request.

How Is My Information Used?
We use the information you provide in order to:

  • Fulfill requests for products, services or information
  • Administer loyalty programs
  • Provide customer services
  • Administer sweepstakes, promotions or surveys
  • Offer new products and services
  • Improve the effectiveness of our Web sites, our marketing endeavors and our services and offers
  • Conduct research and analysis
  • Send marketing communications
  • Perform other business activities

What Information Is Provided To The Pouch Place From Others?
Information From Third Parties
The Pouch Place obtains consumer information from third-party providers in order to improve the accuracy of our customer database, increase our understanding of our customers or to identify potential customers. For example, we get updated addresses from the National Change of Address (NCOA) service to assist us in having the correct addresses for our customers.

Does The Pouch Place Share My Personal Information With Others?
The Pouch Place does not sell or rent your personal information to third parties.

We may need to share your personal information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as:

  • Fulfilling our customers’ orders
  • Sending The Pouch Place marketing communications
  • Delivering packages
  • Scheduling and performing installations
  • Servicing products
  • Maintaining our loyalty program
  • Fulfilling subscription services
  • Conducting research, analysis or administering surveys
  • Sending regular mail and e-mail on behalf of The Pouch Place
  • Processing credit card payments

The third parties with whom we conduct business are only authorized to use your information to perform the service for which they were hired. As part of our agreement with them, they are required to follow the privacy guidelines we provide them and to take reasonable measures to ensure your personal information is secure.

From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.

Do I have Choices Regarding The Use Of My Information For Marketing Purposes?
The Pouch Place is an opt-out organization. Once we receive your information, we may send you marketing communications that contain valuable offers, promotions and other content. You always have the ability to opt-in or opt-out of receiving future marketing communications from The Pouch Place.

To opt-out of or opt-in to receiving marketing communications from The Pouch Place, please take one of the following actions:

1) Send an e-mail with your current contact information to info [at] pouchplace.com

2) Or, send a request with your current contact information to:

The Pouch Place
8805 Kingston Pike
Suite 106
Knoxville, TN 37923-5017

If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address and indicate specifically what type of marketing communication(s) (e.g., e-mail, direct mail and/or phone) you wish to receive or stop receiving. This will ensure we identify you correctly in our systems and accurately process your request.

The Pouch Place will take appropriate steps to implement your request to opt-out of or opt-in to receiving marketing communications. Please note that due to production, mailing and system timelines, in order to remove you from our marketing lists, it may take up to 6 weeks to be completely removed.

Until that change takes effect, you may still receive marketing communications from us.

Also, please note that even though you may have opted out of receiving marketing communications, you may still receive business-related communications such as order confirmations, product recall information, loyalty program membership status or updates or other organization-related communications.

How Does The Pouch Place Secure My Personal Information?
We have security measures in place and take reasonable precautions to protect against the loss, misuse and unauthorized access of your personal information under our control. The Pouch Place cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.

Does The Pouch Place Use Cookies, Other Technologies Or 3rd Parties To Collect Information?
Cookies and Clickstream Technology

A cookie is a small data file that a Web site or e-mail may send to your browser, which may then be stored on your hard drive. Our Web sites and e-mails use cookies to create a more personalized shopping experience for visitors to our site. Cookies simulate a continuous connection — they let us “remember” information about your preferences and session, and allow you to move within areas of our Web sites without reintroducing yourself.

The Pouch Place may choose to use a third party to place cookies on your computer to collect non-personally identifiable information. Although our cookies may contain a unique user ID, they do not collect or store any of your personally identifiable information.

You may choose to set your Web browser to not accept cookies. If your cookies are disabled, you can still view our site, but you may not be able to create an account or make payments.

Our Web server automatically collects clickstream information such as the address (or URL) of the Web site that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site, and any search terms you may have entered on our site, among other things.

Our Web site may also use other technologies to track which pages of our Web sites our visitors view. This anonymous clickstream data helps us understand how visitors use our Web site.

Third-Party Ad Providers
Our Web sites may use third-party service providers to serve ads on our behalf across the Internet and to analyze Web site traffic on our behalf. They may collect anonymous information about your visits to our Web site, and your interaction with our ads. These companies may use technologies similar to those outlined above to measure the effectiveness of ads and e-mails. They may also use information about your visits to this and other Web sites so that we can provide advertisements about goods and services.

No personally identifiable information is collected in this process. We may share anonymous information with this service provider in an aggregate form, for purposes of analysis and improvement of our site.

How Can I Update My Information?
The Pouch Place wants your information and marketing preferences to be accurate and complete. We provide several different methods for you to update your personal information. To update your information:

1) Send a request to info [at] pouchplace.com

2) Send a request to:

The Pouch Place
8805 Kingston Pike
Suite 106
Knoxville, TN 37923-5017

If you send an e-mail or letter request, please be sure to indicate your current information and the requested changes you would like made.

Does The Pouch Place Collect Information From Children?
We will not knowingly or intentionally collect personal information online from children under the age of 16. We are committed to protecting the privacy of children.

Whom May I Contact If I Have Questions?
You may contact us in the following ways:

1) Send an email communication to info [at] pouchplace.com

2) Send a letter to:

The Pouch Place
8805 Kingston Pike
Suite 106
Knoxville, TN 37923-5017

Will This Privacy Policy Change?
Because The Pouch Place will continue to implement new technologies and improve the services and features we provide, this policy is subject to change. If there are changes or additions to this Privacy Policy, we will post those changes here or in other formats for you to review. If we change our information practices or this Privacy Policy in such a way that your personal information may be used or shared in a different manner, we will give you the opportunity to opt-out of having your information used or shared in that new manner.

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