The Pouch Place Return Policy

When a mistake is made, the Pouch Place would like to help make it right.  If you have received an item which you no longer need or want, you can return the product within 30 days of purchase.  All items returned must be unopened and in “like new” condition.  The Pouch Place will pay the return shipping costs if you received an item you didn’t order or if the product is defective.   Some special order products or drop-shipped items may not be eligible for return. 

How to Return Products

To return an item, call Customer Service at 866-531-1285 and receive a return merchandise authorization (RMA) number.  Then send the item, along with a copy of the original sales order receipt, to:

The Pouch Place
8805 Kingston Pike

Suite 106
Knoxville, TN 37923-5017


Please allow 10 to 14 days for processing once a returned item is received by the Pouch Place.